Do you know what your customers are saying about your business online? Do you even know where to go to find out? Surveys show that brand reputation management is becoming a huge concern for businesses, because online consumers will post negative comments (especially on social media sites) when they are unsatisfied with your service. This is often called “brand bashing”.

As a local Atlanta business owner, you should be concerned – 70% of consumers research a local purchase online first, before heading out to the store. Assuming you are utilizing an online reputation management service – so you know when you have a bashing crisis – how do you handle the issue?

According to a recent eMarketer blog post, nearly one-half of survey respondents said they contacted the consumer directly. This tactic can however backfire if not conducted appropriately.

Online Brand Reputation Management Survey

So how should these issues be handled? It depends.

We can help you monitor your brand online and notify you as soon as you receive any mentions – social media, news sources, blogs etc. We also provide assistance in handling any brand bashing crises, should they occur.

Hello everyone and welcome to 2010!

A new year always means a perfect opportunity to start something new, or make new resolutions. As a business owner, this may be a good time to review your overall strategy and set your business goals for 2010.

Do you want to expand your business? Increase sales within duluth or gwinnett county? Increase repeat business from existing customers? Then you may want to start by reviewing your current online marketing strategy. Do you even have one?

Did you know that a whopping 70% of consumers do some research online first before heading out to a LOCAL provider? So that means if they didn’t find you, they probably found your competitor.

Let us help you review or create your online marketing strategy so you can be well on your way to achieving your business goals for 2010. You can also call us for a FREE online marketing analysis (a $200) value, and we’ll give you valuable information that could make you money.

Wishing you all the best in the new year!

Your Duluth Online Marketing Partner.